Terms and conditions of sale

The right of withdrawal shall be exercised in accordance with the terms and conditions set out in the Consumer Code.

All Products may be retracted, except those excluded by article L. 221-28 of the French Consumer Code, reproduced below:

The right of withdrawal cannot be exercised for contracts :

1° The supply of services which are fully performed before the end of the withdrawal period and where performance has begun with the consumer's express prior agreement and express waiver of his right of withdrawal; ;

2° The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period;

3° The supply of goods made to the consumer's specifications or clearly personalised; ;

4° The supply of goods liable to deteriorate or expire rapidly; ;

5° The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; ;

6° The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles; ;

7° The supply of alcoholic beverages, the delivery of which is deferred for more than thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader; ;

8° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limits of the spare parts and work strictly necessary to respond to the emergency; ;

9° The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; ;

10° Supply of a newspaper, periodical or magazine, except for subscription contracts for these publications; ;

11° Concluded at a public auction ;

12° Accommodation services, other than residential accommodation, transport of goods, car hire, catering or leisure activities that must be provided on a specific date or during a specific period; ;

13° The supply of digital content not supplied on a tangible medium, performance of which has begun after the consumer has given his express prior consent and expressly waived his right of withdrawal.

With the exception of this type of Product, the Buyer has a period of 14 (fourteen) working days, from the date of receipt of the Products ordered, to withdraw from the contract without having to give any reason or pay any penalties, with the exception of the cost of returning the Products, which remains the Buyer's responsibility and must be paid by the Buyer.

The Buyer who wishes to exercise his right of withdrawal must send to EDEWAT at the address mentioned in Article 2 hereof, before the expiry of the above period, the withdrawal form attached to these general conditions duly completed, or a statement clearly expressing his desire to withdraw and including his order number.

The Products must be returned to EDEWAT in their original packaging, without undue delay and no later than 14 (fourteen) calendar days following communication by the Buyer of his desire to withdraw. They must be accompanied by a copy of the corresponding purchase invoice. The Buyer is deemed responsible in the event of deterioration of the Products when they are returned to EDEWAT.

The Buyer will be reimbursed as soon as possible and no later than 14 (fourteen) days from the date of effective receipt by EDEWAT of the request for withdrawal of all sums paid for his order, less any return costs, which remain the responsibility of the Buyer. EDEWAT however reserves the right to defer this refund until the actual recovery of the Products.

In accordance with Article L.221-23 of the Consumer Code, the Buyer is informed that he/she is only liable to EDEWAT for any depreciation of the product(s), returned following the exercise of his/her right of withdrawal, resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this or these goods.